Jonathan G.
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I've been asked to verify my account
As an active TenX Wallet user, once you meet certain criteria such as depositing significant amounts of crypto into your wallet, you’ll be asked to verify your identity. A reminder will be posted t...
How do I sign up for a TenX Wallet?
First, download and install the app from the iOS or Android app stores. When you first run the app, you'll see this. Tap on "SIGN UP WITH EMAIL" Select your country from the dr...
How do I order a card?
You can order cards exclusively through the official TenX Wallet apps: Android iOS Each order costs $15USD in BTC or ETH, and will be deducted directly from the TenX Wallet. Some information will...
I've just signed up. How do I verify my email address?
If you've signed up, but you've yet to verify your email address, please follow the steps below to finish setting up your account. 1. Tap on the "VERIFY EMAIL" banner on the top right corner ...
How do I get my account verified?
Declaring false information at any point will result in your account failing verification during review. If you have any queries about the information you should provide, please ask us in a sup...
How do I set up 2FA?
This support article applies to you if: You are setting up 2FA for the first time OR You are resetting 2FA Upon starting the process - whether by automatically triggering it on log in, o...
I lost my card! What do I do?
If you've lost or misplaced your TenX Card, you can: A. Lock your TenX Card B. Cancel your TenX Card A. Lock your TenX Card Locking your TenX Card means you'll temporarily disable the card from m...
I need to set up 2-factor authentication on a new device
If you are no longer logged in to your TenX account on any device and need to reset 2FA for your account, please see this article. After successfully unlocking your TenX app, browse to Settings f...
How do I change my country of residence?
You will only be able to freely change your country of origin and residence, if: your account has not been verified you have not submitted any documents for account verification If you do not s...
How do I change my phone number?
Open your TenX Wallet app settings by tapping on the hamburger menu on the top left. In Settings, tap on your phone number. Replace the existing phone number with your n...