Jonathan G.
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How do I confirm an online payment?
If you are a TenX cardholder from an EU card-live country, you might be asked to confirm an online payment. You can now do this using your TenX Wallet app. 1. If you are asked to confirm an online ...
What is my "Verified by Visa" password?
If you are a TenX cardholder from an APAC card-live country, you might be asked for your Verified by Visa password when you time you make an online purchase. However, if you are a TenX cardholder f...
Can I have multiple cards linked to my TenX Wallet?
At the moment, you can have 1 TenX Visa Card (physical card) and 1 TenX Virtual Visa Card linked to your TenX Wallet.
I need to reset my password
I am able to log into my account I forgot my password, but I remember my account email I forgot my password, and do not remember my account email I am able to log in to my account I...
How do I sign a message for the Ethereum address verification?
Signed messages are needed for both TENX Token claiming and whitelisting of new Ethereum addresses for rewards: TENX Token claim: Sign a message using your Ethereum address that that was part of t...
Why did my identity verification fail?
If you have failed your verification, you will be prompted to resubmit any information that doesn't meet our guidelines. You can also read our blog post on how to be successful in your account veri...
How can I track my card order?
At the moment, we are unable to track shipments as cards are sent untracked from Europe, via normal post. Once your card order status shows "Shipped" on your TenX app, it means your TenX Visa Card ...
How can I buy crypto using the TenX Wallet app?
The buying crypto feature in the TenX app is still in its beta phase. At the moment, users residing in Australia and the European Economic Area (EEA) can buy bitcoin directly in the TenX app. ...
How do I change my shipping address?
TenX Cards are available in my country At the moment, TenX services are available to eligible customers within the Asia Pacific and Europe (Germany & Austria). If you are a traveler from a country ...
What are the fees for using the TenX Visa Card and Wallet app?
TenX Visa Card (plastic card) For users residing in EU card-live countries, each TenX Visa Card (plastic card) costs EU$15. For users residing in APAC card-live countries, each TenX Visa Card (plas...