Jonathan G.
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Why was my payment declined?
Please note that your TenX Card can be used at Visa-supported merchants and ATMs worldwide. However, there are some blocked merchant types and countries which will result in declined payments. ...
How do I order a card?
You can order cards exclusively through the official TenX Wallet apps: Android iOS Each card order comes with a TenX membership fee which costs US$15 in BTC or ETH and will be deducted direc...
Can I have multiple cards linked to my TenX Wallet?
At this present time, TenX only supports a single physical TenX Card per account, this is a feature we will however look into offering in the near future.
Why did my identity verification fail?
If you have failed your verification, you will be prompted to resubmit any information that doesn't meet our guidelines. You can also read our blog post on how to be successful in your account veri...
How can I track my card order?
At the moment, we are unable to track shipments as cards are sent untracked from Europe, via normal post. Once your card order status shows "Shipped" on your TenX Wallet app, it means your card is ...
How do I export my transaction history?
To export a copy of your transaction history, follow the steps below: 1. Ensure you're running TenX Wallet app version 3.15.2 or later 2. Tap on the "View all" on the TenX app's ...
What is "Account Verification"?
All our customers must be identifiable by TenX before being allowed to use our product - this is to deter use of our services to facilitate illegal activity. The information we gather serves seve...
How do I change my shipping address?
TenX Cards are available in my country At the moment, TenX services are available to eligible customers within Asia Pacific. If you are a traveler from a country where we've already launched the ca...
I lost my card! What do I do?
If you've lost or misplaced your TenX Card, you can: A. Lock your TenX Card B. Cancel your TenX Card A. Lock your TenX Card Locking your TenX Card means you'll temporarily disable the card from m...
I deposited ETH to my TenX Wallet but it's not showing up
These are the common reasons why your ETH deposit to your TenX Wallet failed OR is not reflecting on your TenX Wallet app: The ETH address used may be incorrect/invalid This is a common cause of wh...