Jonathan G.
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How do I log in?
1. Tap on the "Log in" button 2. Enter your email address, then tap "Next" Note: If there's no registered account using the email address you've entered, you'll be brought through the...
What are the fees for using the Wallet app?
Deposit fees As part of reorganizing our services, effective from 1st April 2021 TenX charges a US$7.50 per month storage fee for every cryptocurrency wallet with a positive balance Withdrawal/Se...
How do I sign up for a TenX Wallet?
As part of our efforts in reorganizing our services, TenX will cease accepting new sign ups via the TenX app.
How do I change my phone number?
Open your TenX Wallet app settings by tapping on the profile icon on the top left. Under Account, tap on your phone number. Replace the existing phone number with your n...
How do I change my email address?
I'm able to log in to my account I'm unable to log in to my account I'm able to log in to my account From the main window, tap on the profile icon on the top left. Tap on...
How do I change my country of residence?
You will only be able to freely change your country of origin and residence, if: your account has not been verified you have not submitted any documents for account verification If you do not s...
How can I get a refund for my card order?
As of 30 September 2020, the issuer of the TenX Visa Card in APAC, Wirecard SG, has been directed by the Monetary Authority of Singapore to cease operations. As a result, TenX Visa Cards have been...
I've been asked to verify my account
As an active TenX Wallet user, once you meet certain criteria such as depositing significant amounts of crypto into your wallet, you’ll be asked to verify your identity. A reminder will be posted t...
What are the currently supported countries?
With an evolving regulatory landscape for crypto, we are working with regulators in each country to be fully compliant with local laws. As part of that process, we are pausing any new sign-ups from...
How do I update my personal details on my account?
TenX Support cannot process updates for names, addresses, and phone numbers. To update your email address, read more here. To update your phone number, read more here. To update your country of...