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Jonathan G.

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Latest activity by Jonathan G.
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    Jonathan G. created an article,

    What are the currently supported countries?

    With an evolving regulatory landscape for crypto, we are working with regulators in each country to be fully compliant with local laws. As part of that process, we are pausing any new sign-ups from...

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    Jonathan G. created an article,

    What are the fees for using the Wallet app?

    Deposit fees As part of reorganizing our services, effective from 1st April 2021 TenX charges a US$7.50 per month storage fee for every cryptocurrency wallet with a positive balance   Withdrawal/Se...

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    Jonathan G. created an article,

    How do I export my transaction history?

    To export a copy of your transaction history, follow the steps below:   1. Ensure you're running TenX Wallet app version 3.15.2 or later     2. Tap on the "View all" beside Transactions ...

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    Jonathan G. created an article,

    I deposited ETH to my TenX Wallet but it's not showing up

    These are the common reasons why your ETH deposit to your TenX Wallet failed OR is not reflecting on your TenX Wallet app: The ETH address used may be incorrect/invalid This is a common cause of wh...

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    Jonathan G. created an article,

    How do I sign a message for the Ethereum address verification?

    Signed messages are needed for both TENX Token claiming and whitelisting of new Ethereum addresses for rewards: TENX Token claim: Sign a message using your Ethereum address that that was part of t...

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    Jonathan G. created an article,

    I've just signed up. How do I verify my email address?

    If you've signed up, but you've yet to verify your email address, please follow the steps below to finish setting up your account. 1. Tap on the "Verify email" banner on the top right corner ...

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    Jonathan G. created an article,

    Why did the OTPs from my authenticator app suddenly stop working?

    This error usually happens when the time on your device is not automatically synced. This can cause your OTPs to fail. If you use Google Authenticator, kindly follow the steps below: For Android de...

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    Jonathan G. created an article,

    What forms of identity documents are accepted?

    For account verification, we can accept travel passports, depending on your country of residence.   There are also a number of countries we can accept national IDs in: AlbaniaArgentinaAustriaAzerba...

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    Jonathan G. created an article,

    How do I move my 2FA to a new device?

    If you are no longer logged in to your TenX account on any device and need to reset 2FA for your account, please see this article.   After successfully logging in to your TenX Wallet app, tap on th...

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    Jonathan G. created an article,

    How do I change my country of residence?

    You will only be able to freely change your country of origin and residence, if: your account has not been verified you have not submitted any documents for account verification   If you do not s...