Avatar

Jonathan G.

  • Total activity 76
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 41

Activity overview

Latest activity by Jonathan G.
  • Avatar

    Jonathan G. created an article,

    I deposited ETH to my TenX Wallet but it's not showing up

    These are the common reasons why your ETH deposit to your TenX Wallet failed OR is not reflecting on your TenX Wallet app: The ETH address used may be incorrect/invalid This is a common cause of wh...

  • Avatar

    Jonathan G. created an article,

    How do I sign a message for the Ethereum address verification?

    Signed messages are needed for both TENX Token claiming and whitelisting of new Ethereum addresses for rewards: TENX Token claim: Sign a message using your Ethereum address that that was part of t...

  • Avatar

    Jonathan G. created an article,

    Why was my payment declined?

    Please note that your TenX Card can be used at Visa-supported merchants and ATMs worldwide. However, there are some blocked merchant types and countries which will result in declined payments. ...

  • Avatar

    Jonathan G. created an article,

    I've just signed up. How do I verify my email address?

    If you've signed up, but you've yet to verify your email address, please follow the steps below to finish setting up your account. 1. Tap on the "VERIFY EMAIL" banner on the top right corner ...

  • Avatar

    Jonathan G. created an article,

    Why was I unable to withdraw money at the ATM?

    There could be many reasons for this, therefore please ensure that: The ATM supports VISA card transactions The correct PIN is entered For information on how to check your TenX Card PIN, please r...

  • Avatar

    Jonathan G. created an article,

    What is my "Verified by Visa" password?

    A TenX cardholder might be asked for their Verified by Visa password every time they make an online purchase at any participating merchant. The Verified by Visa password is sent via SMS to the veri...

  • Avatar

    Jonathan G. created an article,

    Why did the OTPs from my authenticator app suddenly stop working?

    This error usually happens when the time on your device is not automatically synced. This can cause your OTPs to fail. If you use Google Authenticator, kindly follow the steps below: For Android de...

  • Avatar

    Jonathan G. created an article,

    I lost my card! What do I do?

    If you've lost or misplaced your TenX Card, you can: A. Lock your TenX Card B. Cancel your TenX Card   A. Lock your TenX Card Locking your TenX Card means you'll temporarily disable the card from m...

  • Avatar

    Jonathan G. created an article,

    What forms of identity documents are accepted?

    For account verification, we can accept travel passports, depending on your country of residence.   There are also a number of countries we can accept national IDs in: AlbaniaArgentinaAustriaAzerba...

  • Avatar

    Jonathan G. created an article,

    How do I move my 2FA to a new device?

    If you are no longer logged in to your TenX account on any device and need to reset 2FA for your account, please see this article.   After successfully unlocking your TenX app, browse to Settings f...