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Jonathan G.

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Latest activity by Jonathan G.
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    Jonathan G. created an article,

    I've just signed up. How do I verify my email address?

    If you've signed up, but you've yet to verify your email address, please follow the steps below to finish setting up your account. 1. Tap on the "VERIFY EMAIL" banner on the top right corner ...

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    Jonathan G. created an article,

    Why was I unable to withdraw money at the ATM?

    There could be many reasons for this, therefore please ensure that: The ATM supports VISA card transactions The correct PIN is entered For information on how to check your TenX Card PIN, please r...

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    Jonathan G. created an article,

    What is my "Verified by Visa" password?

    A TenX cardholder might be asked for their Verified by Visa password every time they make an online purchase at any participating merchant. The Verified by Visa password is sent via SMS to the veri...

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    Jonathan G. created an article,

    Why did the OTPs from my authenticator app suddenly stop working?

    This error usually happens when the time on your device is not automatically synced. This can cause your OTPs to fail. If you use Google Authenticator, kindly follow the steps below: For Android de...

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    Jonathan G. created an article,

    I lost my card! What do I do?

    If you've lost or misplaced your TenX Card, you can: A. Lock your TenX Card B. Cancel your TenX Card   A. Lock your TenX Card Locking your TenX Card means you'll temporarily disable the card from m...

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    Jonathan G. created an article,

    What forms of identity documents are accepted?

    For account verification, we can accept travel passports, depending on your country of residence.   There are also a number of countries we can accept national IDs in: AlbaniaArgentinaAustriaAzerba...

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    Jonathan G. created an article,

    I need to set up 2-factor authentication on a new device

    If you are no longer logged in to your TenX account on any device and need to reset 2FA for your account, please see this article.   After successfully unlocking your TenX app, browse to Settings f...

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    Jonathan G. created an article,

    How do I change my country of residence?

    You will only be able to freely change your country of origin and residence, if: your account has not been verified you have not submitted any documents for account verification   If you do not s...

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    Jonathan G. created an article,

    How do I change my phone number?

    Open your TenX Wallet app settings by tapping on the hamburger menu on the top left.      In Settings, tap on your phone number.     Replace the existing phone number with your n...

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    Jonathan G. created an article,

    Can I put a different name on my card?

    The rules for what is printed on the card are set by our issuer. At the moment, we are unable to edit or personalize the name printed on the card.