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Jonathan G.

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Latest activity by Jonathan G.
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    Jonathan G. created an article,

    What are the currently supported countries?

    With an evolving regulatory landscape for crypto, we are working with regulators in each country to be fully compliant with local laws. As part of that process, we are pausing any new sign-ups from...

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    Jonathan G. created an article,

    How do I confirm an online payment?

    If you are a TenX cardholder from an EU card-live country, you might be asked to confirm an online payment. You can now do this using your TenX Wallet app. 1. If you are asked to confirm an online ...

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    Jonathan G. created an article,

    How can I buy crypto using the TenX Wallet app?

    The buying crypto feature in the TenX app is still in its beta phase. At the moment, users residing in the European Economic Area (EEA) can buy bitcoin directly in the TenX app.  1. From your T...

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    Jonathan G. created an article,

    What are the fees for using the Wallet app?

    Foreign exchange fees TenX does not charge any forex fees for your transactions.   Deposit fees TenX charges no deposit fees.   Withdrawal/Send fees Currently, we do not charge any fee when transfe...

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    Jonathan G. created an article,

    How do I export my transaction history?

    To export a copy of your transaction history, follow the steps below:   1. Ensure you're running TenX Wallet app version 3.15.2 or later     2. Tap on the "View all" beside Transactions ...

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    Jonathan G. created an article,

    I deposited ETH to my TenX Wallet but it's not showing up

    These are the common reasons why your ETH deposit to your TenX Wallet failed OR is not reflecting on your TenX Wallet app: The ETH address used may be incorrect/invalid This is a common cause of wh...

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    Jonathan G. created an article,

    How do I sign a message for the Ethereum address verification?

    Signed messages are needed for both TENX Token claiming and whitelisting of new Ethereum addresses for rewards: TENX Token claim: Sign a message using your Ethereum address that that was part of t...

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    Jonathan G. created an article,

    Why was my payment declined?

    Please make your first payment using chip & PIN to fully activate the card's contactless feature. Your TenX Visa Card can be used at Visa-supported merchants and ATMs worldwide. However, there are ...

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    Jonathan G. created an article,

    I've just signed up. How do I verify my email address?

    If you've signed up, but you've yet to verify your email address, please follow the steps below to finish setting up your account. 1. Tap on the "Verify email" banner on the top right corner ...

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    Jonathan G. created an article,

    Why was I unable to withdraw money at the ATM?

    There could be many reasons for this, therefore please ensure that: The ATM supports VISA card transactions The correct PIN is entered For information on how to check your TenX Card PIN, please r...