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Jonathan G.

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Latest activity by Jonathan G.
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    Jonathan G. created an article,

    Why did the OTPs from my authenticator app suddenly stop working?

    This error usually happens when the time on your device is not automatically synced. This can cause your OTPs to fail. If you use Google Authenticator, kindly follow the steps below: For Android de...

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    Jonathan G. created an article,

    I lost my card! What do I do?

    If you've lost or misplaced your TenX Card, you can: A. Lock your TenX Card B. Cancel your TenX Card   A. Lock your TenX Card Locking your TenX Card means you'll temporarily disable the card from m...

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    Jonathan G. created an article,

    What forms of identity documents are accepted?

    For account verification, we can accept travel passports, depending on your country of residence.   There are also a number of countries we can accept national IDs in: AlbaniaArgentinaAustriaAzerba...

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    Jonathan G. created an article,

    I need to set up 2-factor authentication on a new device

    If you are no longer logged in to your TenX account on any device and need to reset 2FA for your account, please see this article.   After successfully unlocking your TenX app, browse to Settings f...

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    Jonathan G. created an article,

    How do I change my country of residence?

    You will only be able to freely change your country of origin and residence, if: your account has not been verified you have not submitted any documents for account verification   If you do not s...

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    Jonathan G. created an article,

    How do I change my phone number?

    Open your TenX Wallet app settings by tapping on the hamburger menu on the top left.      In Settings, tap on your phone number.     Replace the existing phone number with your n...

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    Jonathan G. created an article,

    Why was I logged out?

    The TenX Wallet will preserve login sessions for 30 days from your last app interaction. For your security, you will be logged out of your TenX account after 30 days of inactivity. After being logg...

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    Jonathan G. created an article,

    I forgot my 4 digit passcode

    This screen appears when the TenX Wallet app is sent to the background and stays there for a certain period of time, or on first open. This passcode is not permanently stored; a new one is set...

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    Jonathan G. created an article,

    I am attempting to log in and expected to use SMS or email, but am instead asked for a password and 2FA

    As of April 2018, our old 6 digit SMS PIN system has been completely replaced with a password and 2FA system. This also includes the migration of accounts that did not log in during our migration p...

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    Jonathan G. created an article,

    How do I update my personal details on my account?

    TenX Support cannot process updates for names, addresses and phone numbers.  To update your email address, refer here. To update your phone number, refer here.  To update your country of residence ...