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Larry L.

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Latest activity by Larry L.
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    Larry L. created an article,

    Why was I logged out?

    The TenX Wallet will preserve login sessions for 30 days from your last app interaction. For your security, you will be logged out of your TenX account after 30 days of inactivity. After being logg...

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    Larry L. created an article,

    I am attempting to log in and expected to use SMS or email, but am instead asked for a password and 2FA

    As of April 2018, our old 6 digit SMS PIN system has been completely replaced with a password and 2FA system. This also includes the migration of accounts that did not log in during our migration p...

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    Larry L. created an article,

    How do I change my email address?

    I'm able to log in to my account I'm unable to log into my account     I'm able to log in to my account   From the main window, tap on the hamburger icon on the top left to open the side ...

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    Larry L. created an article,

    I sent ETH from my TenX wallet, but it has not been received

    The TenX Wallet uses smart contract transactions for any withdrawals or sends. This typically processes faster than directly sending to a target address. Smart contract transactions are part of the...

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    Larry L. created an article,

    Can I spend crypto without the TenX Card?

    You can spend through the wallet without the TenX Card, by sending crypto from the wallet to a merchant that accepts cryptocurrency. This uses the send feature of the app. However, as most merchant...

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    Larry L. created an article,

    What documents are required for proof of residency?

    The Proof of Residency can be any one of the following: Utility bills or phone bills (also acceptable if they are sent by email to the customer, not necessarily by physical mail) Credit card or ba...

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    Larry L. created an article,

    What is "Identity Verification"?

    They are processes to ensure that our services are not inadvertently used to facilitate illegal activities. At the most basic level, it requires that our customers are properly identifiable by TenX...

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    Larry L. created an article,

    What platforms does the app support?

    The TenX app currently supports: Android v4.1 and above. iOS v9.0 and above.  

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    Larry L. created an article,

    My Litecoin address is invalid

    You may experience an "invalid address" error when attempting to add your TenX LTC Wallet address to some apps or exchanges.  As our Litecoin implementation is brand new, the LTC addresse...

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    Larry L. created an article,

    I do not see LiteCoin (LTC) in my TenX Wallet

    Before you are assigned an LTC address, you need to enable a Litecoin wallet on your account.   You can do this via the Settings -> My Wallets page. Simply tap the '+' symbol next to LTC, a...