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Larry L.

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Latest activity by Larry L.
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    Larry L. created an article,

    How do I change my country of residence?

    You will only be able to freely change your country of origin and residence, if: your account has not been verified you have not submitted any documents for account verification   If you do not s...

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    Larry L. created an article,

    Why was I logged out?

    The TenX Wallet will preserve login sessions for 30 days from your last app interaction. For your security, you will be logged out of your TenX account after 30 days of inactivity. After being logg...

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    Larry L. created an article,

    I forgot my 4 digit passcode

    This screen appears when the TenX Wallet app is sent to the background and stays there for a certain period of time, or on first open. This passcode is not permanently stored; a new one is set...

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    Larry L. created an article,

    I am attempting to log in and expected to use SMS or email, but am instead asked for a password and 2FA

    As of April 2018, our old 6 digit SMS PIN system has been completely replaced with a password and 2FA system. This also includes the migration of accounts that did not log in during our migration p...

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    Larry L. created an article,

    What is an "Authorization Hold", and what does it mean to me as a TenX card user?

    Also known as "Preauthorization charges" or "Credit holds". This is a temporary charge placed by a product or service provider on a credit card for incidental costs. Should the ...

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    Larry L. created an article,

    I can't send funds to a BitPay address

    As the BitPay protocol is used only on BitCoin, this article applies only when attempting to send BTC from your TenX BTC wallet to a BitPay generated QRCode or URL. This feature is currently under ...

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    Larry L. created an article,

    How do I change my email address?

    I'm able to log in to my account I'm unable to log into my account     I'm able to log in to my account   From the main window, tap on the hamburger icon on the top left to open the side ...

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    Larry L. created an article,

    I sent ETH from my TenX wallet, but it has not been received

    The TenX Wallet uses smart contract transactions for any withdrawals or sends. Smart contract transactions are part of the Ethereum spec. In fact, were a check of the target address to be run with ...

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    Larry L. created an article,

    Can I spend crypto without the TenX Card?

    You can spend through the wallet without the TenX Card, by sending crypto from the wallet to a merchant that accepts cryptocurrency. This uses the send feature of the app. However, as most merchant...

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    Larry L. created an article,

    What is "Account Verification"?

    All our customers must be identifiable by TenX before being allowed to use our product - this is to deter use of our services to facilitate illegal activity.   The information we gather serves seve...