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Larry L.

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Latest activity by Larry L.
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    Larry L. created an article,

    Why was I logged out?

    The TenX Wallet will preserve login sessions for 30 days from your last app interaction. For your security, you will be logged out of your TenX account after 30 days of inactivity. After being logg...

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    Larry L. created an article,

    I forgot my 4 digit passcode

      The 4 digit passcode entry screen looks as it does to the left. This screen appears when the TenX Wallet app is sent to the background and stays there for a certain period of time.  This pass...

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    Larry L. created an article,

    I am attempting to log in and expected to use SMS or email, but am instead asked for a password and 2FA

    As of April 2018, our old 6 digit SMS PIN system has been completely replaced with a password and 2FA system. This also includes the migration of accounts that did not log in during our migration p...

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    Larry L. created an article,

    What is an "Authorization Hold", and what does it mean to me as a TenX card user?

    Also known as "Preauthorization charges" or "Credit holds". This is a temporary charge placed by a product or service provider on a credit card for incidental costs. Should the ...

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    Larry L. created an article,

    How do I change my email address?

    I'm able to log in to my account I'm unable to log into my account     I'm able to log in to my account   From the main window, tap on the hamburger icon on the top left to open the side ...

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    Larry L. created an article,

    I sent ETH from my TenX wallet, but it has not been received

    The TenX Wallet uses smart contract transactions for any withdrawals or sends. This typically processes faster than directly sending to a target address. Smart contract transactions are part of the...

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    Larry L. created an article,

    Can I spend crypto without the TenX Card?

    You can spend through the wallet without the TenX Card, by sending crypto from the wallet to a merchant that accepts cryptocurrency. This uses the send feature of the app. However, as most merchant...

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    Larry L. created an article,

    What documents are required for proof of residency?

    The Proof of Residency can be any one of the following: Utility bills or phone bills (also acceptable if they are sent by email to the customer, not necessarily by physical mail) Credit card or ba...

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    Larry L. created an article,

    How do I get my account verified?

       There are 3 instances in which an attempt will be made to verify your information: When you are in the waitlist for a TenX Card, and it is now available in your region When you place an ord...

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    Larry L. created an article,

    What is "Identity Verification"?

    All our customers must be identifiable by TenX before being allowed to use our product - this is to deter use of our services to facilitate illegal activity.   The information we gather serves seve...