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Brendon V.

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Activity overview

Latest activity by Brendon V.
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    Brendon V. created an article,

    What forms of Identity Documents are accepted?

    For account verification, we can accept Travel Passports from every country on our supported countries list.   There are also a number of countries we can accept National IDs in: AlbaniaArgentinaAu...

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    Brendon V. created an article,

    I need to set up 2-factor authentication on a new device

    If you are no longer logged in to your TenX account on any device and need to reset 2FA for your account, please see this article.   After successfully unlocking your TenX app, browse to Settings f...

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    Brendon V. created an article,

    When I scan an address QR code, I receive an error telling me it is invalid

    When scanning a wallet QR code using the TenX app, you may receive an error "Invalid QR Code", even if the code works on other apps. When we rebuilt the app in React Native, we made the d...

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    Brendon V. created an article,

    How do I update my personal details on my account?

    TenX Support cannot process updates for names, addresses and phone numbers.  To update your email address, refer here. To update your phone number, refer here.  To update your country of residence ...

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    Brendon V. created an article,

    How can I get a refund for my card order?

    We are currently working on the integration of new card issuers. The APAC region is now live, but we can't yet provide a solid estimate for launch in Europe or the rest of our supported countries. ...

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    Brendon V. created an article,

    How do I get my account verified?

      Declaring false information at any point will result in your account failing verification during review. If you have any queries about the information you should provide, please ask us in a s...

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    Brendon V. created an article,

    How do I set up 2FA?

    This article applies to you if:  You are setting up 2FA for the first time OR  You are resetting 2FA. Upon starting the process - whether by automatically triggering it on login, or af...

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    Brendon V. created an article,

    Why is the in-app exchange rate different to the rate on exchanges?

    TenX applies a cryptocurrency-to-fiat exchange rate based on 2 factors.  Our engine queries a number of exchanges and bases the rate on the mid-market rate from these exchanges at the time of the ...

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    Brendon V. created an article,

    How do I sign up for a TenX Wallet?

     First, download and install the app from the iOS or Android app stores.     When you first run the app, you'll see this. Tap on "Sign up with email". If you exit the app at any po...

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    Brendon V. created an article,

    How do I order a card?

    You can order cards exclusively through the official TenX Wallet apps: Android iOS Each order costs $15USD in BTC or ETH, and will be deducted directly from the TenX Wallet. Some information will...