TenX Card & Wallet

Special Cards

• How do I get a Limited Edition or Founders Edition special card?

Account Verification

• What documents are required for proof of residency?
• What are the KYC limits?
• What documents are required for proof of identity?

Features

• What platforms does the app support?
• My Litecoin address is invalid
• I do not see LiteCoin (LTC) in my wallet
• Can I sign in on multiple devices simultaneously?
• Is my TenX account shared across both platforms (iOS and Android)?
• Do you have a corporate card program?

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Help

• My limited/founders card has been stolen/misplaced! Can it be replaced?
• My limited/founders edition card has expired. Can it be replaced?
• I lost my card, what do I do?
• My card was charged double for a transaction!

Usage

• How do I log in?
• I need to reset my password
• I sent ETH from my TenX wallet, but it has not been received
• Can I spend crypto without the TenX card?
• Cannot access account - "Please login with email or password"
• I need to replace my 2-factor authenticator

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Orders & Shipping

• How do I order a card?
• I have not received my TenX card
• When will I receive my pre-ordered card?
• I have a OneBit card and I have not yet received my replacement. When can I expect to receive it?
• Can I order a company card?

Other

• Can I get a complimentary code to redeem a free card?
• Is there a bug bounty/rewards program?
• Why is the in-app exchange rate different to the rate on XYZ exchange?