TenX Card & Wallet
Special Cards
KYC
- What are the KYC limits?
- I do not have a legal last name, but this is a required field on the KYC screen. How do I proceed?
- I'm getting an "invalid characters" error message when I try to enter my details into the app for KYC purposes. What should I do?
- What documents are required for my KYC level 2 request submission?
Features
- When will your web app be released?
- Can I sign in on multiple devices simultaneously?
- Is my TenX account shared across all three platforms (iOS, Android, and web app)?
- Do you have a corporate card program?
- When will your iOS app be released?
- Can I set the transaction cost in my TenX wallet?
Help
- My card has been stolen! Please help!
- My limited/founders card has been stolen/misplaced! Can it be replaced?
- My limited/founders edition card has expired. Can it be replaced?
- I lost my card, what do I do?
- My purchase attempt failed, but my card was still charged!
- My card was charged double for a transaction!
Usage
- There appears to be a discrepancy between the exchange rate on XYZ exchange and the rate shown in the app. What gives?
- Will my card work with payment services like PayPal or Stripe?
- Why was my ATM withdrawal rejected?
- Why was I charged extra for my ATM withdrawal?
- Can I use a virtual card with my NFC capable phone?
- How do I transfer funds to/from the app?
Orders & Shipping
- How do I order a card?
- How long is the waiting list? How long before I get my card if I'm on the waitlist now?
- Is the TenX card and app available in my country?
- How long will I need to wait for my card if I order it today?
- How can I track my card order?
- I have a tracking number, but the tracking information looks wrong