TenX Card & Wallet

Special Cards

• How do I get a Limited Edition or Founders Edition special card?

Account Verification

• What documents are required for proof of residency?
• What are the KYC limits?
• I get an "Invalid Characters" message when I try to enter my name or address for Account Verification
• What documents are required for proof of identity?

Features

• What platforms does the app support?
• My Litecoin address is invalid
• I do not see LiteCoin (LTC) in my TenX Wallet
• Can I sign in on multiple devices simultaneously?
• Is my TenX account shared across both platforms (iOS and Android)?
• Do you have a webapp?

See all 9 articles

Usage

• How do I log in?
• I need to reset my password
• Why was I logged out?
• I am attempting to log in and expected to use SMS or email, but am instead asked for a password and 2FA
• How do I change my email address?
• I sent ETH from my TenX wallet, but it has not been received

See all 17 articles

Orders & Shipping

• How do I update my address and/or personal details on my account?
• How can I get a refund for my card order?
• How do I order a card?
• I have not received my TenX Card
• When will I receive my pre-ordered card?
• I have a OneBit card and I have not yet received my replacement. When can I expect to receive it?

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Other

• Can I get a complimentary code to redeem a free TenX Card?
• Is there a bug bounty/rewards program?
• Why is the in-app exchange rate different to the rate on XYZ exchange?