TenX Card & Wallet
Wallet App
- When I scan an address QR code, I receive an error telling me it is invalid
- How do I change my country of residence?
- How do I transfer funds to/from the TenX Wallet app?
- How do I pay for a TenX Card transaction using a different currency?
- I just transferred some BTC/ETH/LTC to my TenX Wallet. How long will it take for the transfer to be completed?
- I do not have access to the Google Playstore. Where else can I download the TenX Wallet app?
Card Orders and Shipping
- How do I get a Limited Edition or Founders Edition special card?
- How can I get a refund for my card order?
- How do I update my personal details on my account?
- I have not received my TenX Card
- When will I receive my pre-ordered card?
- I have a OneBit card and I have not yet received my replacement. When can I expect to receive it?
Login Issues
- I need to reset my password
- How do I log in?
- Can I sign in on multiple devices?
- I forgot my 4 digit passcode
- Why was I logged out?
- I am attempting to log in and expected to use SMS or email, but am instead asked for a password and 2FA
Account Verification
- What documents are required for proof of residency?
- How do I get my account verified?
- Why did my identity verification fail?
- I've been asked to verify my account
- What are the spending limits of the TenX Card?
- I get an "Invalid Characters" message when I try to enter my name or address for Account Verification
Card Usage
- Is the TenX Card a Visa or Mastercard debit card?
- Can I have multiple cards linked to my TenX Wallet?
- My TenX Card was charged double for a transaction!
- I lost my TenX Card, what do I do?
- My limited/founders card has been stolen/misplaced! Can it be replaced?
- Where can I find my Card PIN?