TenX Card & Wallet
Wallet App
- I deposited ETH to my TenX Wallet but it's not showing up
- Are there any fees for using the TenX Card and Wallet app?
- Can I set the transaction costs in my TenX Wallet?
- Can I spend crypto without the TenX Card?
- Do you have a webapp?
- How do I change my country of residence?
Card Orders and Shipping
- Can I order a company or corporate card?
- Can I get a complimentary code to redeem a free TenX Card?
- Can I put a different name on my card?
- How can I get a refund for my card order?
- How can I track my card order?
- How do I get a Limited Edition or Founders Edition special card?
Login Issues
- How do I log in?
- I need to reset my password
- Can I sign in on multiple devices?
- I am attempting to log in and expected to use SMS or email, but am instead asked for a password and 2FA
- I forgot my 4 digit passcode
- I need to replace my 2-factor authenticator
Account Verification
- How do I get my account verified?
- How do I update my personal details on my account?
- I get an "Invalid Characters" message when I try to enter my name or address for Account Verification
- I've been asked to verify my account
- What documents are required for proof of identity?
- What documents are required for proof of residency?
Card Usage
- Why was my payment declined?
- Can I have multiple cards linked to my TenX Wallet?
- Can I use a virtual card with my NFC capable phone?
- Do I need the phone app open if I intend to pay with my TenX Card?
- How are fiat refunds of TenX Card purchases handled?
- How do I activate my card?