Why was I unable to withdraw money at the ATM?

There could be many reasons for this, therefore please ensure that:

1. The ATM supports VISA card transactions
2. The correct PIN is entered
   • For information on how to check your TenX Card PIN, please refer to this support article: Where can I find my TenX Visa Card PIN?
3. The primary wallet set on your TenX Wallet app has sufficient funds for the ATM transaction.
   • To change the primary wallet for card usage, please refer to this support article: How do I pay for a TenX Visa Card transaction using a different cryptocurrency?
4. You haven't yet hit your ATM withdrawal limits
   • For more information about the TenX Visa Card ATM withdrawal limits, please refer to this support article: What are the account limits of the TenX Visa Card?
5. You are withdrawing more than the local bank's stipulated minimum withdrawal amount.
   • Some banks specify a minimum withdrawal amount. This amount varies from bank to bank.

If all of the above are checked but you are still unable to withdraw money from an ATM, please submit a support ticket and provide us with the following information:

• Error message shown when attempting an ATM withdrawal
• A copy of the ATM transaction receipt (if any)
• Withdrawal amount
• Time and date of the failed ATM withdrawal attempt(s)