I lost my card! What do I do?

If you've lost or misplaced your TenX Visa Card, you can:

A. Lock your TenX Visa Card

B. Cancel your TenX Visa Card

A. Lock your TenX Visa Card

Locking your TenX Visa Card means you'll temporarily disable the card from making transactions. You can still reactivate it in case the card was simply misplaced and then found.

To do so, kindly follow these steps:

	1. Login to your TenX Wallet app and tap on the "Card" button from the menu or the "Card" tab at the bottom.
	2. Tap on "Lock card".
	3. Enter your app passcode
	4. You'll see a note that your TenX Visa Card has been locked and all card transactions are temporarily disabled. To unlock your card, tap on the "Unlock card" button.

B. Cancel your TenX Visa Card

Canceling your card means permanently disabling your card.

WARNING: This action is irreversible. Once your card is canceled, we can no longer reactivate it. Hence, this option is only recommended if your card was stolen, can no longer be found, or you want to stop using it.

Once your TenX Visa Card is canceled, you'll be able to order a new TenX Visa Card by tapping on the "Card" button and follow the on-screen instructions.

To cancel your TenX Visa Card, kindly follow these steps:

	1. Login to your TenX Wallet app and tap on the "Card" button from the menu or the "Card" tab at the bottom.
	2. Scroll down and tap on "Cancel Card"
	3. Enter your app passcode
	4. Select the cancellation reason
	5. Confirm the cancellation of your TenX Visa Card

Alternatively, you can report the loss of your card by submitting a support ticket with your registered email address with the request to cancel your card, this will allow you to order a new card if needed.

Once your existing card has been canceled, you may order a new card by following the instructions here.