How do I change my country of residence?

To change your country, tap on the profile icon menu on the top left

If you have not yet submitted documents for review, you will be able to see the "Country of residence" section under Account. 

Tap on it to make changes to your country of residence and citizenship.

If you can't see a "Country of residence" section, it means you have already submitted documents for account verification, or have an account that's verified. 

Changing your country of residence after account verification would require you to re-verify your identity. 

If you have an active TenX Card, it will still continue to work.

The "Country of residence" and "Country of citizenship" settings are separate here.

To change either section, tap on it, to bring up a country selection dropdown menu.

Scroll to the desired country, and tap it to select it.

To complete this section, you must declare:

• That these are your legal country of residence and citizenship
• That this information is provided by you, personally, not someone acting on your behalf - and have agreed to the Terms and Conditions
• That you have read the Privacy Policy

Do so by checking the boxes beside these statements.

The "CHANGE COUNTRY" button will then be activated once you have agreed to all 3 declarations (all 3 checkboxes).

After tapping on the "CHANGE COUNTRY" button, tap on "Confirm" to save your new countries of residence and citizenship.

This screen confirms that your new country of residence and citizenship have been saved.

Your country of residence and citizenship will need to be re-confirmed during Account Verification.