How do I change my country of residence?

You will only be able to freely change your country of origin and residence, if:

If you do not see an option to change your country of residence in the settings menu, please refer to Account Verification.

To change your country, tap on the hamburger menu on the top left.

If you have not yet submitted documents for review, you will be able to see the Country of Residence section.

Tap on it to make changes to your country of residence and citizenship.

I can't see a "Country of Residence" section

You have already submitted documents for account verification, or have an account that's verified.

Changing your country of residence after account verification would require you to re-verify your identity.

Please submit a support ticket to have your account verification reset.

If you have an active TenX Card, it will still continue to work.

The "Country of Residence" and "Country of Citizenship" settings are separate here.

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To change either section, tap on it, to bring up a country selection dropdown.

Scroll to the desired country, and tap it to select it.

To complete this section, you must declare:

That these are your legal country of residence and citizenship
That this information is provided by you, personally, not someone acting on your behalf - and have agreed to the Terms and Conditions
That you have read the Privacy Policy

Do so by checking the checkboxes beside these statements.

The Change Country button will then be activated once you have agreed to all 3 declarations (all 3 checkboxes).

After tapping on the "Change Country" button, tap on "Confirm" to save your new countries of residence and citizenship

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This screen confirms that your new country of residence and citizenship have been saved.

Your country of residence and citizenship will be re-confirmed during Account Verification.