As of April 2018, our old 6 digit SMS PIN system has been completely replaced with a password and 2FA system. This also includes the migration of accounts that did not log in during our migration period from the end of Feburary 2018 to April 2018.

If you have not set up a password or 2FA yet within that period, your account will be inaccessible for the security of your funds and records.

Restoring access to your account requires you to follow the password reset instructions; this will allow you to set a password for your account.

For more information on why we have made 2FA compulsory, please refer to this blogpost.

I have changed my email address and do not have access to my old one

Please submit an application to update your email address.