As of April 2018, our old 6 digit SMS PIN system has been completely replaced with a password and 2FA system. This also includes the migration of accounts that did not log in during our migration period from the end of Feburary 2018 to April 2018.

If you have not set up a password or 2FA yet within that period, your account will be inaccessible for the security of your funds and records.

Retrieving access to your account requires access to your email address so that the reset details can be sent to you:

1. Follow the password reset instructions; this will allow you to set a password for your account.

2. Reset the 2FA on your account, which will allow you to set it up from scratch.

You should now have a working account with updated login details. 

For more information on why we have made 2FA compulsory, please refer to this blogpost.

I have changed my email address and do not have access to my old one

 Please submit an application to update your email address.