At the moment, TenX services are available to eligible customers within the Asia Pacific and Europe (Germany & Austria), but we can't yet provide a solid estimate for the rest of our supported countries.
We will refund any customer that no longer wishes to wait but please consider the following:
- If you have placed a pre-order, you will be removed from your position in the waitlist
- If cards are not yet live in your region, you will not be allowed to place another order
- You will instead have the option of joining a waitlist and we will inform you via an in-app notification and email when orders are available in your region
- If you place an order after cards become available, you will be placed at the back of the queue.
Card order payments are always made in USD $15 and will be refunded as such. This will appear in your TenX Wallet app as a credit based on the currency you originally placed your order with.
If you would still like a refund, please submit a ticket from your TenX registered email address. We will process it for you ASAP.