- As of 30 September 2020, the issuer of the TenX Visa Card in APAC, Wirecard SG, has been directed by the Monetary Authority of Singapore to cease operations. As a result, TenX Visa Cards have been deactivated for all users residing in APAC countries.
- As of 31 October 2020, for all customers residing in the European Economic Area (EEA), the TenX Visa Card (both physical and virtual) and Buy Bitcoin feature have been deactivated as the card issuer, Wirecard, has filed for insolvency.
Existing cardholders and users with pre-orders:
If you paid for the TenX Visa Card or for your pre-order, you are eligible for a full refund. The in-app card refund option is now available on the latest TenX app version 3.25.1, which needs to be downloaded from the app store.
To receive your refund, simply go to the latest TenX app and tap on Card > Get refund.
Refunds are processed instantly and will be credited into your wallet balance in the form of EU$15 or US$15 (according to what you paid) worth of the cryptocurrency used at the time of purchase (BTC, ETH, or LTC), priced using the USD/crypto exchange rate at the time of the refund.
If you encounter any issues, please submit a ticket from your TenX registered email address.
Note: To be eligible for a refund on your TenX Visa Card, please DO NOT cancel your card through the app at any moment.