The integration with our new card issuer is due to be completed soon, which will be followed by a gradual roll out of cards by geographical region.
We are happy to refund any customer that no longer wishes to wait but please consider the following:
- You will lose your position in the pre-order waitlist.
- Should you decide to place another pre-order, you will not be able to do so until card launch is imminent in your region.
- You will instead have the option of joining a separate waitlist; you will be informed via in-app notification and email when pre-orders are available, close to launch in your region.
- If you do place a pre-order when it is made available, you will be placed at the back of the queue.
Card order payments are always made in USD $15 and will be refunded as such. This will appear in your TenX wallet as a credit based off the currency you originally placed your order with.
If you would still like a refund, please submit a ticket requesting as such from your TenX registered email address to firstname.lastname@example.org and we will process it for you ASAP.