We are currently working on the integration of new card issuers.
Our first launch region will be the Asia Pacific (APAC) region, followed by Europe, and then the rest of the world.
The APAC region is set to launch shortly, but we can't yet provide a solid estimate for launch in Europe or the rest of our supported countries.
We are happy to refund any customer that no longer wishes to wait but please consider the following:
- If you have placed a pre-order, you will be removed from your position in the waitlist.
- If cards are not yet live in your region, you will not be allowed to place another order.
- You will instead have the option of joining a waitlist will inform you via an in-app notification and email when pre-orders are available in your region.
- If you place an order after cards become available, you will be placed at the back of the queue.
Card order payments are always made in USD $15 and will be refunded as such. This will appear in your TenX Wallet app as a credit based off the currency you originally placed your order with.
If you would still like a refund, please submit a ticket requesting as such from your TenX registered email address. We will process it for you ASAP.