I sent ETH from my TenX wallet, but it has not been received

The TenX wallet uses smart contract transactions for any withdrawals or sends. This typically processes faster than directly sending to a target address.

Smart contract transactions are part of the Ethereum spec. In fact, were a check of the target address to be run with an address viewer such as etherscan.io, the amount stated in the smart contract will be counted as part of the balance. 

As an example with Etherscan, which calls such transactions "Internal Transactions":

The transaction itself isn't listed on the main page, but instead listed on the page under the "Internal Transactions" tab.

In all cases, the withdrawal amount should be listed in one of the transactions listed at the target address on the "Value" column on the right. 

My Exchange Doesn't Support This

As a smart contract transaction is still a crypto transaction, this is immutable and once confirmed, the funds are already on the target address - beyond our control.

In these cases, please take the internal transaction record you found and approach the destination exchange or wallet provider's customer support for more information. The target wallet handler should have a procedure in place to retrieve those funds.

I Still Don't See My Withdrawal

We'll take a look at the status of the withdrawal or send in question. Submit a ticket to [email protected], and include the following:

- The amount involved

- The time of the transaction

- The target address, if you have it