There are 3 instances in which an attempt will be made to verify your information:

• When you are in the waitlist for a TenX Card, and it is now available in your region
• When you place an order for a TenX Card
• After you have been actively transacting using your TenX Wallet for some time

Declaring false information at any point will result in the account failing verification during review.

If you have any queries about the information you should provide, please ask us in a support ticket. 

Before verifying your account, please prepare the following:

A proof of ID

A proof of Address

 Press "Proceed" to continue".

1. Confirming your country of residence

The next window shows a form that will be pre-filled with the data that's already in your account.

This data would be given to us when you sign up for a TenX Wallet account, or when you order a TenX Card.

If you do not need to make any changes, you may tap "Proceed".

If you need to make any changes:

1. Select your country from the drop down.

If you do not find your country in this dropdown, your country is currently unsupported. Check support for your region here.

2. Don't forget to update your country of residence, if it is different from your country of citizenship.

You can do so by toggling the "same as country of citizenship" slider.

If the slider is "off", you can select a country of residence from a separate drop down list.

Otherwise, the country of citizenship and residence will be one and the same.

3. Once you have made your changes, ensure that the "these are my legal..." checkbox is still checked.

Then, tap "Proceed" to update your country of citizenship and residence. 

2. Confirming your phone number

If your account does not have a phone number listed, you will be asked to set one here. 

Enter your mobile number and tap on "send code".

A 6-digit code will be sent via SMS to the phone number you entered.

Enter the 6 digit code you received, and tap on Submit Code.

3. Confirming Your Email Address

This field will already be pre-filled using your account email. 

If you are still using the same email address, you can skip this by pressing "Save". 

If you have changed your account email in the last step, you will need to verify your new email address. 

This will also have the side effect of changing the login email for your account.

If you have not changed your email, you can skip this step.

Check your new email address for a verification email, and tap on the link there.

Afterwards, return to the app and tap "I'm verified". 

4. Submitting Your Personal Details

4a Verifying your citizenship info

Tap on "Add Citizenship Info".

This section will already be pre-filled with the data you entered when you first signed up for a TenX wallet account.

You may optionally make changes to your personal data here.  

Confirm your personal details here, then tap on Proof of Identity.

Take a photo of your travel passport's photo page. 

Ensure that the photo page is not cropped. 

You will be given the opportunity to confirm the quality. Tap on re-take if you need to re-take the proof of ID.

Tap "confirm" if you are satisfied with the quality.

Scroll down to "selfie".

Take a selfie. 

Do ensure that:

• Only your face is in the photo
• Your photo is clear and your face is visible
• You aren't wearing glasses
• You are looking towards the camera
• You have a neutral expression

You will be given the opportunity to confirm the quality of your selfie. Tap on re-take if you need to re-take your selfie.

Tap "confirm" if you are satisfied with the quality.

Citizenship info submission is complete when check marks for

• "personal details"
• "proof of identity" and
• "selfie"

are in green.

Once done, tap on "Save".

4b. Confirming your residence info

Fill in your residence information here. 

If you have ordered a card, this section will be pre-filled with the residence info you have given us when you placed the order.

Fill in or update your residence details here, then tap "Proof of Address".

Tap on "Take Photo". 

Take a photo of your proof of address.

We only need one page - the page with your residential address on it.

A full, un-cropped page must be taken. 

Check your proof of address submission - note that the photo must have your name and address clearly shown. 

Tap on "re-take" if you need to retake your proof of address again.

Otherwise, tap confirm.

Residence info is complete when both address and proof of address are submitted.

Tap on Save.

5. Completing submission

Once you've submitted both your residence and ID proofs, tap on "Submit Particulars". 

If you are sure all the information you have submitted is correct, tap on "Yes, Submit".

My account verification failed

Your attempt to verify may be rejected based on one or more of the reasons here.

If you need to change a document, send in a support ticket - we will cancel the review process. 

The splash will also duly inform you of the failed submission.

Tap on "Check Particulars" to continue. 

Items that you need to update will be highlighted with a red exclamation mark and red text.

The information on these needs to be checked and resubmitted. 

Once you have corrected your details, tap on "Re-submit Particulars".

Your submission will be reviewed within 1 week.