Declaring false information at any point will result in your account failing verification during review.

If you have any queries about the information you should provide, please ask us in a support ticket.

Before verifying your account, please prepare the following:

A proof of ID document

A proof of Address document

 Tap Verify My Account to continue.

1. Confirming your mobile number and country settings

If you haven't yet set, or need to change your mobile number, you can do this by tapping the mobile number field at the top of the window under Contact details (1).

If your haven't yet set, or need to change your residency and citizenship countries, you can edit these under the Residency (2) and Citizenship (3) sections.

2a. Submitting your personal details - Residence

Tapping Add residence info will bring you to this screen.

Enter your information and ensure it is as accurate as possible. Entering incorrect details that do not match your proof of address document will result in your KYC submission being rejected.

Tap the Take photo square to add a photo of your proof of address document. This can be taken with your camera, or you can choose to upload a photo from your phone. 
Note: Only image file types are accepted.

See here for accepted document types.

Tap Done at the top right of the window once all sections are complete.

2b. Submitting your personal details - Citizenship

Tapping Add citizenship info will bring you to this screen. This section will already be pre-filled with the data you entered when you first signed up for a TenX wallet account.

You may optionally make changes to your personal data here. Please ensure they are correct or your submission will be rejected.

Depending on your country settings, you will be able to choose the ID document type you will be providing. Note that some countries will only be able to provide an International Passport.

After selecting the ID type, tap Add photo to take a picture of your Identity Document. This image must be capture with a live photograph and cannot be uploaded.

See here for accepted document types.

Scroll down to the selfie section and provide a selfie image.

Ensure that:

• Only your face is in the photo
• Your photo is clear and your face is visible
• You aren't wearing glasses
• You are looking towards the camera
• You have a neutral expression

Tap Done at the top right of the window once all sections are complete.

3. Completing submission

Once all sections are complete, the Submit particulars button will be enabled. Tap this to confirm your Account Verification submission.

My account verification failed

Your attempt to verify may be rejected based on one or more of the reasons here.

When you attempt to resubmit, you will be provided with a screen that will tell you what you need to change in order to be successful your next submission.

Tap on Check Particulars to continue. 

Items that you need to update will be highlighted with a red exclamation mark and red text.

The information in these sections needs to be checked and resubmitted. 

Once you have corrected your details, tap on Re-submit Particulars and your details will be resubmitted.