I Remember Setting A Password

I Do Not Remember Setting A Password

You will first be presented with this screen.

Tap on "Log In". 

I Remember Setting A Password

Enter your email address in this screen, then tap "Log In With Password".

Enter your password in this field, and tap "Log In".

Note: If you have forgotten your password, tap the "Forgot Password" link, and follow the procedures here: I need to reset my password

If you have not set up 2-factor authentication (2FA) at this point, you will be asked to set up 2FA. Follow the procedures listed here: How do I set up 2FA? 

You will then be asked for your (2FA) one-time passcode, which you must get from the app you used during 2FA setup (likely Google Authenticator). 

If you cannot get a working 2FA code at this point, contact support. The procedures are listed here: I need to replace my 2FA authenticator

Open your 2FA app that you have set up, and note down the 6 digit OTP.

Use the 6 digit OTP you have on the 2FA field. 

The last step is setting up your lockscreen passcode. Enter any 4 digit number, and then repeat this number to confirm it.

After logging in successfully, you will only be required to enter this 4-digit PIN to unlock the app in future (if the app goes into the background, or the device screen is turned off).

You should now be logged into your account.

I Do Not Remember Setting A Password

Logging in with email address

Logging in with phone number

Tap on the "Hey I don't have a password" link to be taken to the legacy login interface. 

This is the legacy login interface. Choose either to log in with your email address or your phone number.

If you see a message "please log in with email and password" at any point, this interface will not work for you since you have set up a password previously: Cannot Access Account - Please Login With Email Or Password. Press the back button to return to the correct interface.

Logging in with email address

Tap on "Log In with Email" to make the field appear.

Type your email address into the field, then tap on "Send Login Details".

Tap "Confirm" in the dialog.

Within 5 minutes you will receive a 6 digit code via email. Tap OKAY when you have received it.

Enter the 6 digit code you have received via email here and tap "Submit" to complete login. 

After logging in successfully using the old login flow, you will automatically be prompted to set up a password and 2FA. Once these have been set up, you are required to use the new login interface - this old interface will no longer work for you.

Logging in with phone number

Tap on "Log In with mobile" to make the phone number entry field appear.

Type your country code and phone number into the field, then tap on "Send Login Details".

Tap "Confirm" in the dialog.

Within 5 minutes you will receive a 6 digit code via SMS. Tap OKAY when you have received it.

Enter your account's email address, and the one time code you received via SMS here, then tap "Submit".

After logging in successfully using the old login flow, you will automatically be prompted to set up a password and 2FA. Once these have been set up, you are required to use the new login interface - this old interface will no longer work for you.