I am able to log into my account

I forgot my password, but I remember my account email

I forgot my password, and do not remember my account email

I am able to log into my account

If you are logged in, The password reset link is located in the Settings page. Tap on "change password".

This process requires you to enter your app's password once. 

If you have forgotten your password at this point - even when you are logged into your account - see "I forgot my password"; the same recovery via email can be done from the "forgot password" link.

Otherwise, enter your current password, and proceed.

Your password is now changed. You will remain logged in, but when you log out and log in again, you will need to use your new password.

I forgot my password, but I remember my account email

When logging in, enter your email address, then tap on "Next".

Tap on the "Set a new password" link below the password entry field.

Tap "confirm" in the confirmation screen. 

This screen tells you that your reset email has been sent. Check your email inbox for the reset email. This should arrive within 5 minutes - contact support if you do not receive one.

For the purposes of this article, the Android 7.0 implementation of Gmail will be used.

The reset email looks something like this. Tap on the link in the email to be taken to the password reset page.

This reset link is valid for approximately 1 hour after the email is sent to you.

The password reset page looks like this - at this point, you can enter your new password and tap "submit".

If you are instead taken to a blank page OR a message stating that the webapp is not available anymore, try opening the link in the email again.

If you are still not seeing this page, please contact support, and attach a screenshot of what you see.

You will see this screen after entering your new password, showing that your password has been reset. 

I forgot my password, and do not remember my account email 

Please contact TenX support to get your email address. Attach to the ticket:

- The first and last names registered to your TenX account

- Registered phone number, if any 

- Registered address

- A photograph of yourself (selfie) holding:

1. A slip of paper with the current date and the word TenX
2. Your proof of identity:

• It is government issued and internationally recognisable (e.g. passport or national ID card).
• It must be valid (not expired), legible and in colour.
• It must not be edited or censored in any way.

Kindly refer to the image below:

Once the information has been verified, your registered email will then be revealed to you in a ticket reply. 

Once you have your email, proceed with password recovery: see the "I forgot my password, but I remember my account email" section. 

Your password is hidden even to TenX Support, so you will not be told directly what your password is - please use the password reset procedures once you have your account email handy.