This support article applies to you if:

• You are setting up 2FA for the first time OR
• You are resetting 2FA

Upon starting the process - whether by automatically triggering it on login or after entering the 2FA reset key given to you through a support ticket, you will see this screen.

Use SMS

Set up automatically (using Google Authenticator)

Set up manually

Use SMS

By selecting this method, you will receive a one-time verification code via SMS to your mobile phone number.

An SMS will be sent to your device, containing a 6 digit verification code.

Enter this code to set up your 2FA via SMS.

After this, you'll be prompted to enter your app passcode and you'll be able to access your account.

If you set up your 2FA via SMS, a 6 digit code will be sent to your mobile number every time you log in. This serves as your 2FA/verification code.

Set up automatically (using Google Authenticator)

This method requires the Google Authenticator app to be installed on your device. 

I am unable to obtain the Google Authenticator app

While less convenient to set up, alternative apps that give one time passes can also be used.

Select "Set up manually" instead.

Tap on "Confirm" to be taken to the Google Authenticator app.

Note: If you don't have the Google Authenticator app installed on your device, you'll be redirected to the app store page to download the Google Authenticator app.

The setup for Google Authenticator is fairly automatic - tap "YES" here.

This adds the 2FA record for your TenX account in your Google Authenticator app.

Note down the 6-digit code you see on this screen.

Press the 'Back" key to be taken back to the TenX app, OR

Press the "Home" key, and then tap on the TenX app icon, to be taken back to the TenX app.

Enter the number you see from the previous screen in this prompt.

This will complete the 2FA setup.

I got an "Invalid Code" Error

The code you got from the Google Authenticator has expired. 

Switch back to the Google Authenticator app, and get a new one. 

I've been asked to log in again

Your device has a strict background app policy - this quits the TenX app the moment you try to run a second app.

Please use the "Set up manually" process.

Set up manually 

This will allow you to add your TenX login to a 2FA authentication app of your choice. Please ensure you have a 2FA OTP generator app installed and ready first.

The following example will use Authy (https://authy.com/), which is available on both the Android and Apple app stores. The process is the same for all similar apps.

You will first be presented with this screen, which provides:

- A 26 digit 2FA setup key, which can be copied into any third-party app.

- A QR code with the 2FA setup key, which any third-party app should be able to scan.

This 2FA setup key and QR code can be used for the next 15 minutes. 

Tap on the "COPY CODE" button, which will copy the 26 digit code to your device's clipboard, then tap "Next".

You will then be taken to this screen. Don't do anything here yet - instead, press the Home button on your device to go into the device's home screen.

Launch the Authy app and tap the "Add Account" button.

For this example, we will add the copied 26 digit code by using the "Enter key manually" feature in Authy.

Other 2FA OTP apps should also have a similar method to add an app.

Paste the 26 digit key that you copied from the TenX app here, and click OK.

Give your Authy record a fitting name, and tap "Done". We advise using a recognizable name that you can immediately associate with the TenX app.

To complete the setup, you'll need to note down the 6 digit OTP code once from the next screen.

Press the "Home" key and tap on the TenX app icon to switch back to the TenX Wallet app. 

Complete the 2FA set up by entering the 6 digit OTP code you have noted down from the newly added record in Authy in this prompt.

I got an "Invalid Code"

If you get an "Invalid code" at this point, the 6 digit OTP code you noted down just now has expired.

Switch back to Authy for a new one, and try again.

Once your 2FA code is accepted, you'll be prompted to enter your app passcode and you'll be able to access your account.