How do I set up 2FA?

This article applies to you if:

•  You are setting up 2FA for the first time OR
•  You are resetting 2FA.

Upon starting the process - whether by automatically triggering it on login, tapping the "Reset 2FA" option in settings, or after entering the 2FA reset key given to you through a support ticket, you will see this screen.

Tap on "Proceed".

Using Google Authenticator

Set up manually using a code

Using Google Authenticator

This method requires the Google Authenticator app to be installed on your device.

If you do not have it yet, the "Download Google Authenticator" link at the bottom of the screen will take you to the Google Authenticator page on your device's app store. 

The Google Authenticator is a google service and is distributed only on official app stores. If you do not have access to an app store, or your device's app store does not have the Google Authenticator listed, you are advised to "Set up manually using a code" instead.

The following steps should not be interrupted since this number changes every minute.

Tap on "Confirm" to be taken to the Google Authenticator app.

The setup for Google Authenticator is fairly straightforward and automatic - tap OK here.

This adds the 2FA record for your TenX account in your Google Authenticator app. After this, there is still one final step. 

Copy the number you see on this screen.

Press the 'Back" key to be taken back to the TenX app, OR

Press the "Home" key, and then tap on the TenX app icon, to be taken back to the TenX app.

Complete the 2FA setup by entering the number you have just copied from the previous screen in this prompt.

If you get an "Invalid code" at this point, the code generated by Google Authenticator has just expired - switch back to the Google Authenticator app for a new one, and try again.

If you are instead asked to log in again, your device has a background app policy that force closes apps that are sent to the background. 

This means that you will need to use the manual procedure under "Set Up Manually With A Code".

Set Up Manually With a Code.

This will allow you to add your TenX login to a 2FA authentication app of your choice. Please ensure you have an app installed and ready first.

The following example will use Authy (https://authy.com/), which is available on both the Android and Apple app stores. The process is the same for all similar apps.

You will first be presented with this screen, which provides:

- A unique 26 digit 2FA setup key, which can be copied into any third party app.

- A QR code with the 2FA setup key, which any third party app should be able to scan.

This 2FA setup key and QR code can be used for the next 15 minutes. 

Tap on the "Copy to Clipboard" button, which will copy the 26 digit code to your device's clipboard, then tap "Next".

You will then be taken to this screen. Don't do anything here yet - instead, press the Home button on your device to go into device's home screen.

Run Authy. Tap on the menu on the top right, and then tap "Add Account".

For this article, we will add our copied 26 digit code by using the "Enter Key Manually" feature.

Paste the 26 digit key that you copied from the TenX app here, and click OK.

Give your Authy record a fitting name, and tap "Done". We advise using a recognisable name that you can immediately associate with the TenX app.

Copy the 6 digit code that you see in the screen after this. (Authy does not allow screen capture of the 2FA code generation screen for security reasons)

Press the "Home" key and tap on the TenX app icon to switch back to the TenX app. 

Complete the 2FA setup by entering the number you have just copied from the newly added record in Authy in this prompt.

If you get an "Invalid code" at this point, the code generated by Authy has just expired - switch back to Authy for a new one, and try again.

If you see the following, you have successfully completed 2 Factor Authentication setup:

Tap on "Okay" to access your account.

From now on, whenever you log out and log into your TenX account again, you will need to get a code from the 2FA app of your choice to complete the login.