There's 2 distinct types of refund to be aware of:
1. Where the funds have been taken from your wallet but the merchant never received the funds.
You may see this as a "Reversal". Despite the merchant not receiving any funds, the funds will still be deducted from your TenX Wallet.
This refund will take up to 21 days to process. will be returned to you at the full original BTC amount.
2. Where you or the merchant cancel the order and the merchant refunds the money.
This takes up to 14 days to process.
The amount returned to you will be the BTC equivalent of the refund amount at the time of refund.