As an active TenX Wallet user, once you meet a certain criteria, you’ll be asked to verify your identity.
A reminder will be posted through email and a push notification.
You’ll also be prompted to verify the next time you log into your TenX app.
From the day of the reminder, you’ll have 30 days to verify your account. After which, your account will not be usable unless verification is complete.
When your account has been verified, it will apply to your TenX Card order and activation.
If you change your name, phone number or address, you will need to verify your identity again.
For security reasons, we will not publish the criteria that we use to mark accounts for identity verification.