As an active TenX Wallet user, once you meet a certain criteria such as depositing significant amounts of crypto into your wallet, you’ll be asked to verify your identity.
A reminder will be posted through email and a push notification.
If you are already logged into your TenX Wallet account, you'll see a banner on the top right.
You’ll also be prompted to verify the next time you log into your TenX app.
From the day of the reminder, you’ll have 30 days to verify your account, after which logging in will force the verification process. When this happens, you will not be able to access your account until verification is complete.
When your account has been verified, it will apply to your TenX Card order and activation.
If you change your name, phone number or address, you will need to verify your identity again.
For security reasons, we will not publish the exact criteria that we use to mark accounts for identity verification.
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