As an active TenX Wallet user, once you meet certain criteria such as depositing significant amounts of crypto into your wallet, you’ll be asked to verify your identity.
A reminder will be posted through email and via push notification.
If you are already logged into your TenX Wallet account, you'll see a banner on the top right.
You’ll also be prompted to verify the next time you log into your TenX app.
From the time you are sent a notification, you will have 30 days to verify your account. During these 30 days, should you not wish to get your account verified, you will be able to send funds in your TenX Wallet into another cryptocurrency wallet.
Once 30 days have passed, you will not be able to access your TenX account (your account will be frozen) until you complete account verification.
If you have cryptocurrencies stored in your TenX Wallet and do not or cannot verify your TenX Wallet account, please submit a support ticket. You will be instructed on how to get your funds retrieved, and to close your account.
When your account has been verified, you won't have to go through the process again when you wish to order a TenX Card.