We are currently completing integrations with new issuers and will be performing a gradual roll-out of cards by geographical region. We cannot give accurate timelines now, but we do have a rough order of supported regions:
Our first launch region will be APAC - specifically Singapore. We will gradually roll out to more APAC countries over the span of a few months.
The second launch region will be Europe and surrounding countries.
After this, we will focus on the rest of the world (USA, central and South America).
As of 23 August 2018, paid pre-orders are only available shortly before launch of the card in your region.
If you have placed a paid pre-order prior to this, or were a TenX customer prior to 5th Jan 2018 and have a non-refunded replacement card due, no further action is required - however delivery is still subject to launch in your region.
Under this new system, you would instead join a card waitlist if the card is not due for launch in your region yet. You will be notified by email and push notification when the cards become available in your country.
For reference, please refer to this blog post.