Have you ensured that…
- You have enough funds in your TenX wallet to withdraw?
- You have the appropriate KYC level for the amount you intend to withdraw?
- Please refer to this article about KYC limits.
- You are withdrawing more than the local bank's stipulated minimum withdrawal amount?
- Some banks specify a minimum withdrawal amount. This amount varies from bank to bank.
If you've met all these criteria but still find yourself unable to withdraw money with your TenX card, we want to hear about it. Please contact TenX Customer Support.