How do I sign up for a TenX Wallet?

When you first run the app, you'll see this. Tap on "Sign up with email".

If you exit the app at any point during this process, your device will save the progress of your signup. If you wish to cancel signup or wish to log into an existing account instead, You can continue pressing the Back button on your device to go back to this screen.

Select your country from the drop down.

If you do not find your country in this dropdown, your country is currently unsupported. Check support for your region here.

If support for your region is stated on the page please close the app and restart. If the country still isn't there, please submit a ticket here. 

If your country of citizenship is different to your country of residence, scroll downwards and select your country of residence in the other drop down list.

You must be able to provide address proofs and IDs for a location we are going to send your card to.

Check the checkbox, then tap the "Proceed" button.

Enter your date of birth. Do note that you will need to have a calculated age of 18 and above from the date of your registration to use the TenX app.

After reading the Terms and Conditions, check the checkbox and tap "Proceed".

Enter your first (given) and last (family) name here.

Please use your real name. If you do not, you may be flagged for additional verification at this point.

Enter the password you'd like to use, and tap "Finish". 

You can tap the eye icon to unmask the password field.

Set up your 2-factor authentication. For more instructions on how to do this, refer to How do I set up 2FA?

Once your 2FA is set up correctly, as a final step, your email must be verified. 

When you get to this screen, an email will be sent to the email account you've used to register your TenX account.

If at this point you realise your email address is not usable or entered wrongly, tap on the "Change Email" button to set a new email address.

Otherwise, switch to your email app, and log into your email account. 

You should receive an address verification mail similar to this.

Tap on the "Verify Your Email" button.

Once you see this screen, you can switch back to the TenX app.

Tap on "I'm verified" to complete your verification.

You will now have a working account and may use the TenX wallet functionality, up to and including ordering a card.

Further verification with identity proofs will be required in the future - you will be informed via an in-app notification.