The TenX Wallet works like any other cryptocurrency wallet, and uses the same methods when transferring funds.
The following example uses BTC as an example, but the process is practically the same for our other implemented currencies (ETH and LTC).
On the front page you'll see both a "Send" and "Receive" button, which is used for cryptocurrency transfer.
Tap on the Send button.
First, select an active wallet as a source.
Then, Scan the receive address. You can alternatively manually fill out the field with a valid address, but as these are usually hash values with no particular pattern, this isn't recommended.
To scan, tap on the QR Code Scanner icon beside the "receiver wallet address" field.
Scan the QR code provided by the target. This should automatically fill up the "receiver wallet address" field.
If the QRCode is a "request" code that also contains the amount to send, it will also automatically fill up the amount field. Otherwise, fill out the amount you intend to send in the "Amount" field.
Once you have confirmed the value you wish to send and all details are correct, press the Continue button.
If the continue button does not work here:
- You did not use a valid address (and the equivalent message "invalid address" will be shown on the "receiver wallet address" field).
- You have actually tried to send more than the amount you have available in the TenX wallet of your selected currency, inclusive of our withdrawal fees.
Once sent, your transaction will then show up on your list of transactions on the wallet balance page, as a "Sent" transaction.
Sent transactions that have succeeded show up as "Confirmed".
Once transactions are confirmed, they are out of the jurisdiction of TenX and can only be affected by the target wallet.
Please ensure that the destination you send to is your intended destination, as once a transaction is confirmed, the destination wallet then gains control of the funds.
If the Sent transaction shows up as "Error"
It denotes that the transaction has failed out the gate. No funds were transferred or deducted when this happens.
This usually means one of 2 things:
- You have attempted to transfer more cryptocurrency than what is in your wallet. Please take into account the withdrawal fees, which will be shown in the Send screen. The app does not automatically subtract the withdrawal fees from the transfer.
- The address that you have sent to is valid but does not take your transaction. Some implementations will only catch these errors on a transfer attempt - please check that you are attempting to transfer the correct currency, and also get in touch with the owner of the target address and ensure that you are sending to the correct target.
Tap on the Receive button to get the Receive page.
On this page you can see a Wallet Address and QRCode. This is your TenX wallet's public receive address - and can only be used to receive funds, not send them.
The default here is BTC.
If you are receiving any other crypto, you will need to first select the correct one from the drop down menu. The QRCode and wallet address hash will change accordingly.
You can use the "Copy" button to copy the wallet address hash to your clipboard.
You may also use the "Share" button, which will share the QR Code as an image to any social media platform of your choice. Scanning this QR Code creates an unconfirmed transaction on the sender's side, and an amount must be defined before the transaction is sent.
Optionally, you can enter an amount in the "Amount" field. The QRCode will change, and this then becomes a "Request" address.
If "Shared" to any messaging platform, scanning this QRCode will create a Send transaction (that still has to be confirmed on the sender's side) with the amount you requested.
Note that the Wallet Address Hash does not change and cannot be used in a "Request" operation.
Once you have shared the address or QRCode, you can press the "Back" button to go back to your balance page.
When the transaction is made, it will show up on your wallet balance page as a "Received" transaction.
Received transactions that have succeeded show up as "Confirmed".
The amount in the transactions will then be added to your wallet balance.
If there is no received transaction
Please contact the sender, who may have sent to the wrong address or would have attempted to send an invalid transaction. As far as your TenX wallet is concerned, at this point nothing has been sent to it.
If the received transaction shows up as Pending
A majority of receive transactions usually take less than half an hour to go through. Sometimes, you will see the transaction stuck in "Pending" state for a long period of time past half an hour.
The sender may have tried to initiate the send during a time where the volume on the blockchain is high. This results in a delay as the miners will need to get to the block.
Contact support if the operation continues to be Pending after half a day.
If the received transaction shows up as Error
Please contact support. There should be no instance of this happening in normal cryptocurrency receives.
If you are having trouble with any transaction
Please contact support and do provide:
- Your email address
- Your wallet public key
- As many details of the transaction you have tried as possible.