The TenX Wallet works like any other cryptocurrency wallet and uses the same methods when transferring funds.

The following example uses BTC as an example, but the process is practically the same for our other implemented currencies (ETH and LTC). 

On the front page, you'll see both a "Receive" and "Send" button, which is used for cryptocurrency transfers.

Sending Funds

Receiving Funds

Sending Funds

Scan the QR code provided by the target. This should automatically fill up the "Receiver wallet address" field.

Alternatively, you can paste the address directly into the "Receiver wallet address" field. 

Manually typing the address is not recommended. Funds sent to an incorrect address cannot be retrieved.

Input the amount you wish to send in the "Amount" field.

Tap on the switch button to switch your inputs to fiat amount OR crypto amount.

Once you have confirmed the amount you wish to send and that all details are correct, press the "CONTINUE" button.

If the "CONTINUE" button does not work here:

• You did not enter a valid address 
  or
• You do not have enough funds available in the TenX Wallet of your selected currency, inclusive of our withdrawal fees.

Once sent, your transaction will show up on your list of transactions on the wallet balance page, as a "Sent" transaction.

Sent transactions that have succeeded show up as "Confirmed". 

Once transactions are confirmed, they are out of the jurisdiction of TenX and can only be affected by the target wallet.

Please ensure that the destination you send to is your intended destination, as once a transaction is confirmed, the destination wallet gains control of the funds.

If the Sent transaction shows up as "Error" 

The transaction has failed to send, and no funds were transferred or deducted.

• The address that you have sent to is invalid. 
• If the amount is less than 0.0001 BTC (for BTC withdrawal)

 Receiving Funds 

On this screen, you can see your wallet address.

There are also 3 options:

• Copy - copies your wallet address so you can paste somewhere else

• Share - shares your wallet address to other apps installed on your device

• QR code - displays your wallet address's QR code with the pre-filled amount (if any)

If you click the QR code button in the previous screen, optionally, you can enter an amount in the "Amount" field. The QR code will change, and this then becomes a "Request" code.

Note that the receive wallet address for each crypto will not change, and these are unique to your account.

When a deposit is made, it will show up on your wallet balance page as a "Received" transaction.

Received transactions that have succeeded show up as "Confirmed"

The amount in the transactions will then be added to your wallet balance.

If there is no received transaction

Please contact the sender, who may have sent to the wrong address or would have attempted to send an invalid transaction. As far as your TenX Wallet is concerned, at this point nothing has been sent to it.

If the received transaction shows up as "Pending"

A majority of receive transactions usually take less than half an hour to go through. Sometimes, you will see the transaction stuck in "Pending" state for a long period of time past half an hour.

The sender may have tried to initiate the send during a time where the volume on the blockchain is high. This results in a delay as the miners will need to get to the block.

Contact support if the operation continues to be Pending for any longer periods of time.

If the received transaction shows up as "Error"

Please contact support. There should be no instance of this happening under normal circumstances.

If you are having trouble with any transaction

Please submit a support ticket and provide:

•  Your email address;
•  Your wallet public key;
•  As many details of the transaction you can provide.