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How do I transfer funds to/from the TenX Wallet app?

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Joel K.
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The TenX Wallet works like any other cryptocurrency wallet and uses the same methods when transferring funds.

The following example uses BTC as an example, but the process is practically the same for our other implemented currencies (ETH and LTC). 
Send_updated.png

Sending Funds

Receiving Funds

Sending Funds

Important note: Withdrawals made through the TenX Wallet app from now until 31 Mar 2021 will not incur any fees.

However, as part of reorganizing our services, effective from 1st April 2021 onwards, withdrawal fees will apply to your withdrawal transactions. More information can be found here.

If you have balances remaining in your TenX Wallet, we highly recommend you to withdraw them as soon as possible. Effective from 1st April 2021 onwards, there's a US$7.50 per month storage fee for every cryptocurrency wallet with a positive balance.
Send_new.png Tap on the "Send" button.
   
IMG_5204.PNG

Select a wallet as your source of funds by tapping on the downward arrow button - this will display all your active wallets. For this example, the BTC wallet was selected.
   
IMG_7806.PNG

Input the amount you wish to send and tap on "Continue".

Note: Tapping the "MAX" button will display the full balance of your chosen wallet.

You can tap on the switch button to switch your inputs to the fiat amount OR crypto amount.

 
   
IMG_5209__1_.png Tap on the QR code button.
   
Send_4.jpg Scan the QR code provided by the target.
   
IMG_5206__1_.png

Alternatively, you can paste the address directly into the "Receiver wallet address" field. 

Manually typing the address is not recommended. Funds sent to an incorrect address cannot be retrieved.
   
IMG_6722.PNG Select your reason for transferring crypto from the dropdown list
   
IMG_7153.PNG In this example, we will select "General living expenses" as the reason for the transfer.
   
IMG_6720.PNG Tap on the "Next" button.
   
 IMG_5207.PNG  

This is the final confirmation screen. Ensure that the amount and the destination wallet address are correct and press the "Next" button.

If the "Next" button does not work here:

  • You did not enter a valid address 
    or
  • You do not have enough funds available in the TenX Wallet of your selected cryptocurrency, inclusive of our withdrawal fees.
   
 IMG_5208.PNG

Once sent, you will see this confirmation screen.

The transaction will also show up on your list of transactions on the Activity tab, as a "Sent" transaction.
   

Sent transactions that have succeeded show up as "Confirmed"

Once transactions are confirmed, they are out of the jurisdiction of TenX and can only be affected by the target wallet.

Please ensure that the destination you send to is your intended destination, as once a transaction is confirmed, the destination wallet gains control of the funds.

If the Sent transaction shows up as "Error" 

The transaction has failed to send, and no funds were transferred or deducted.

  • The address that you have sent to is invalid. 
  • If the amount is less than 0.0001 BTC (for BTC withdrawal)

Receiving Funds 

Important note: As part of our efforts in reorganizing our services, depositing of funds into the TenX Wallet has been disabled as of 12/1/2021. 

 

If you are having trouble with any transaction

Please submit a support ticket and provide:

  •  Your email address;
  •  Your wallet public key;
  •  As many details of the transaction you can provide. 

 

 

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