At the moment, we are unable to track shipments as cards are sent untracked from Europe, via normal post.
Once your card order status shows "Shipped" on your TenX Wallet app, it means your TenX Visa Card is on its way. Please note of the estimated delivery periods:
|Region||Estimated delivery time|
|APAC country residents||Up to 4-5 weeks|
|EU country residents||Up to 1-2 weeks|
Also, note that the card order status only changes from "Shipped" to "Delivered" once you activate your TenX Visa Card. For this reason, we recommend regularly checking your mailbox.
If your card order shows "Shipped" status but still hasn't arrived within the estimated delivery periods, please submit a support ticket so we can assist further.